FAQ
Frequently Asked Questions
Glow Gardens runs from November 19, 2026 through January 2, 2027 at the Halifax Exhibition Centre. Select dates are closed throughout the season.
Glow Gardens returns with an all-new theme for 2026: the Enchanted Forest. Wander through a magical world of glowing pathways, towering illuminated displays, whimsical woodland creatures, and interactive experiences designed to spark wonder for guests of all ages. The Enchanted Forest brings a brand-new adventure filled with fresh sights, surprises, and enchanting moments around every corner.
Tickets go on sale October 13th at 12pm noon.
We offer 40% off for the first 1000 tickets sold, so don’t miss out!! Sign up for our newsletter before October 10th, and the code will be emailed to you on October 12th.
We do not plan to have any other discounts but you can save 10% by purchasing weekday tickets and you will experience lower crowds on weekdays! We also offer group discounts for 20 or more people.
Please email glowgardens@glowparties.ca for any details for group bookings or discounts
Glow Gardens Halifax will be located at Halifax Exhibition Centre on 200 Prospect Road. The google map can be found here: https://maps.app.goo.gl/bsW93Eg8vKYUUETX8
There is plenty of parking and it is free. Please be cautious in our parking lot. Feel free to drop your family members at the front and then park.
Yes, all of Glow Gardens Halifax is indoors.
Lines sometimes develop outside the entrance at the top of the hour but clear out by about 10 minutes past the hour. To avoid lines, try arriving about 15 minutes after your scheduled entry time. And remember, you can stay as long as you like until we close!
You can enjoy Glow Gardens as long as you like until close. We recommend 1.5 – 3 hours to enjoy all of Glow Gardens. There is a lot to see!
Remember, the time on your ticket is your entry time only and you can see the closing time on your ticket.
Tickets, with your assigned arrival time, will be sold in advance. There will also be on-site ticket sales, but some busy time slots will sell out so we can’t guarantee your preferred time slot will be available when purchasing tickets on site. Usually weekdays evenings still have tickets available at the door but your best bet is to purchase tickets in advance.
Tickets may be printed or presented on your phone for admission to Glow Gardens. If you can’t find your ticket, we can also look you up by the name of the ticket purchaser.
Tickets are free for children 2 years of age and under. (If your child has not yet turned 3, they are free).
Ticket prices for children 3-12 is listed on the homepage.
Yes, we do offer a family pass. They are for 2 adults and 3 kids (or seniors). We do not offer a season pass. All ticket prices are listed on our home page.
The Flex Pass allows customers the ability to purchase tickets for a single visit and you have the freedom to choose any day or time to visit Glow Halifax. Except for New Years Eve or on special events.
Join us whenever it suits you and immerse yourself in the magic on your own schedule!
Weekends are typically the busiest times to visit. For a quieter experience and shorter lines, we recommend visiting on weekday evenings.
You can transfer your tickets yourself through the Showpass app or website. Through it you can change to a new entry time slot & date that you will like to attend Glow. If you are just looking to change your arrival time slot but coming on the same day, there is not need to change your ticket. Your ticket will scan at entry for any time on the date of your ticket.
Here is the link to the “How To” page: https://help.showpass.com/hc/en-us/articles/360059361813–Exchange-Tickets-
If you have any issues changing the date of your tickets, please reach out to the Showpass ticketing team at support@showpass.com
While we do ask that you try and arrive within the hour listed on your ticket, we certainly understand that life happens and you may be late. The entrance time is a guideline designed to control crowds and provide a better experience for all. There is no need to contact us or change your ticket if you are going to be late. Your ticket WILL scan for any time slot on the day of your ticket.
On your ticket, you will see your entrance time slot. For example, you ticket may say “Start: Wed, Nov 20 2025 4:00 PM, End: Wed, Nov 20 2025 5:00 PM” This is your arrival time slot. You can stay until closing time.
All sales are final, with the following exceptions:
– If an event is canceled or postponed, you are eligible for a refund for the face value of the ticket minus service charges. Please submit an email inquiry within five days of the originally scheduled event requesting a refund.
– If you are unable to make your originally scheduled date, you can change your tickets to another date. Additional charges may apply if you select a more expensive time, for example weekends or on special events. (Please check our “Can I change the date of my tickets?” question below)
– Unforeseen circumstances beyond Glow’s control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.
– Glow event staff and security have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behaviour, intoxication, venue capacity, breach of security restrictions.
Service Fees are not refundable under any circumstances.
Refunds are not available for unused or extra tickets, you can transfer unused tickets to attend another date or give them away as gifts to friends and family.
Please contact our support staff at support@showpass.com
First, check your junk or spam folder. If you still can’t find your tickets, contact the Showpass support team at support@showpass.com. Alternatively, if you arrive at Glow Gardens and have the name of the ticket purchaser, our staff can look up your order.
You can transfer your tickets through the Showpass app or website. If you need assistance, please contact the Showpass support team at support@showpass.com.
Group discounts are available for groups of 20 or more guests. Please contact us for group booking glowparties@glowgarden.ca.
For sure, please contact our Group Sales Team at rentals@glowparties.ca or 902.444.7118.
Discounts for groups start at 20 people.
Admission includes access to the Enchanted Forest light gardens, which includes the animated light tunnel, themed displays, train ride, Santa’s Sleigh Ride, Alpine Slide, inflatables, laser tag, Glow & Glide roller park, arcade, live entertainment, and visits with Santa. You’ll also have access to marketplace vendors, the Cozy Café, and Glow retail shopping where items can be purchased for an additional cost.
Most attractions are included with admission. Additional purchases include Santa photos, the Draw Me Bot experience, coat check, photo booth services, retail merchandise, and food and beverages.
Santa will be there each day we are open, until December 23.
Visits with Santa are included with admission until December 23. Santa photos are available for an additional fee, starting at $7.99.
If you did not receive your photo, first check your junk mail.
If you do not find it there, send an email to glowgardens@glowparties.ca and share the date, approximate time you visited, and the email it was supposed to be sent to and we will be able to email it to you directly.
Thank you.
There is something for every age. Our knowledgeable staff on site will guide you and provide you with additional instructions on different inflatables.
Of course we will bring the best entertainment for all ages. Guests will enjoy live music, and dance performances as well as surprise entertainment throughout the exhibit. Just to give you a little pick at what’s coming: Elsa is back!
Yes. Access to the marketplace and vendor area is included with your admission ticket. Items can be purchased for an additional cost.
Guests can enjoy a variety of food and beverage options including the Cozy Café, pizza, popcorn, cotton candy, fun food concessions, Bells Lane Kitchen, Nova Momo Dumplings, and a licensed bar.
Yes, there is a baby changing stations available in two bathrooms. One in Glowville Fun land and one across from the Cafeteria (down the hallway to the left of the entrance).
There is no dedicated area however the staff of Glow Gardens can accommodate you when you are on site of the event.
Yes, we are completely accessible.
We have one wheelchair on-site so we can not guarantee it will be available. We also have lots of seating throughout for those wanting to take a rest.
Yes, there are ATM machines on-site that are available.
Our Lost and Found is located in the Box Office at the entrance. Our staff on site will be happy to help you with any of your lost items. Please contact glowgardens@glowparties.ca with details of the item you lost.
Certified service dogs can access any location where the public is allowed.
No other dogs or pets are allowed. We’re sorry.
Yes! Glow Gardens is designed for families and children of all ages. Toddlers can enjoy activities such as light displays, interactive experiences, family entertainment, train rides, inflatables, and visits with Santa through December 23.
Please visit our website Job Opportunities | Glow Halifax for work opportunities.
Yes. The cardholder purchases a regular ticket (child, youth, adult, or senior as applicable). The support person enters free when the valid Access 2 Card is shown at the door. The cardholder must attend with the support person. Bring your tickets and the Access 2 Card. The support person does not need a ticket; they’ll be admitted with the cardholder.
Access 2 is for people living with a permanent disability who require a support person when visiting participating venues. For full details or to apply, visit the Access 2 program website at https://access2card.ca/.
If you are unable to find the answer to your question, please email glowgardens@glowparties.ca.
We respond within 24 hours Monday – Friday. We monitor our social media and email on the weekends but may not respond for 48 hours.
The best way to reach us is through one of our social media channels or email our customer service at glowgardens@glowparties.ca.
READ OUR LATEST GLOW STORIES
Halifax Christmas News

Audio Adventure with Fox and Bunny!
Fox and Bunny invite you on a journey through the Enchanted Forest, a place filled with wonder, imagination, and holiday magic.
Explore a glowing woodland where twinkling lights, mystical creatures, and unforgettable memories await around every turn.
The Audio Adventure brings you along with Fox and Bunny as they talk about the 5 scavenger hunt items that are tied to mini-games that guests can take part in.

What’s New and Returning at Glow Gardens 2026!
Glow Gardens 2026 brings even more family fun with the all-new Alpine Slide and Draw Me Bot, alongside returning favourites Santa’s Swinging Sleigh Ride and Laser Tag. Race down the slide, watch a robot create your personalized portrait, take a spin on Santa’s sleigh, or challenge your family and friends to laser tag — all part of this year’s Glow Gardens experience.

Experience the Magic, Your Way: Sensory-Friendly Afternoon at Glow
Join us for our Sensory-Friendly Afternoon on December 4 from 2–4 PM, designed to offer a calm, low-stimulation environment for guests who prefer a quieter experience.